F.A.Q

FAQ – Frequently Asked Questions

Welcome to the OKXPRESS LTD FAQ section, where we've compiled the most frequently asked questions from our customers. If you can't find the answer, feel free to contact our customer service team.

1. What products do you primarily sell?

We specialize in providing high-quality pillows that provide you with a comfortable and healthy sleep experience.

2. How much does UK shipping cost?

All UK orders are free of charge.

3. How much does international shipping cost?

International orders are charged a flat fee of £5 and shipped via a reliable courier.

4. How long does it take for your order to ship?

All orders are processed and shipped within 1–2 business days.

5. What are the delivery times within the UK and internationally?

UK: Estimated delivery time is 3–5 business days.

International: Estimated delivery time is 7–14 business days, depending on the destination.

6. What is your return policy?

We offer a 30-day free return policy. As long as the item is unused and in its original packaging, you can request a refund.

7. What if the product is damaged?

Please contact us immediately at info@okxpressltd.shop and attach photos. We will arrange a replacement or refund free of charge.

8. Can I track my order?

Yes! After shipment, you will receive a confirmation email with a tracking number.

9. What payment methods do you accept?

We accept major bank cards and electronic payments through secure third-party payment platforms.

10. How can I contact you?

📧 Email: info@okxpressltd.shop

📞 Phone: +442037300753

🏠 Address: 251 Ibscott Close, Dagenham, United Kingdom, RM10 9YZ

✅ At OKXPRESS LTD, we are committed to providing our customers with a pleasant, safe, and secure shopping experience.